Shipping and Dispatch

Shipping Costs

All orders over $50 placed online with ella & jaks are shipped FREE postage Australia Wide.

Any orders under $50 will be shipped at a flat rate of $8.95.

For any international orders please contact us directly for a postage quotation.


All orders will be dispatched within 24-48 hours from the date the order was placed.

Any speciality or custom-made orders may take longer to shift, however we will always keep you informed.

Please note all orders will be dispatched on weekdays only.

Shipping Times and Delivery

All orders will be delivered by Australia Post or Sendle, depending on your shipping address.

Once your order is dispatched you will receive a tracking number for you to monitor your delivery.

We are not responsible for non-delivery of your order, once the order has been received by Australia Post or Sendle delivery to your address is out of our control.

Incorrect Address

It is your responsibility to ensure you have provided the correct shipping address details for your order. If the wrong delivery address is provided to us, we will not refund or replace the goods.

Customer Collection

Unfortunately, we only operate as an online store. We cannot accommodate customer collection.